/* ═══════════════════════════════════════════════════════════════
   OUTBOUND CALLING — Dashboard Panel Styles
   Proactive customer outreach & campaign management
   Call queue, campaigns, performance metrics
   ═══════════════════════════════════════════════════════════════ */

/* ══════════════════════════════════════════════════════════════
   LAYOUT
   ══════════════════════════════════════════════════════════════ */
.outbound-wrap {
  padding: 20px 24px;
  max-width: 1600px;
  margin: 0 auto;
}

.outbound-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
  flex-wrap: wrap;
  gap: 12px;
}

.outbound-header-left {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.outbound-title {
  font-size: 1.1rem;
  font-weight: 600;
  color: var(--text-primary);
}

.outbound-subtitle {
  font-size: 0.72rem;
  color: var(--text-muted);
}

.outbound-header-right {
  display: flex;
  gap: 8px;
}

/* ══════════════════════════════════════════════════════════════
   TABS
   ══════════════════════════════════════════════════════════════ */
.outbound-tabs {
  display: flex;
  gap: 4px;
  margin-bottom: 16px;
  border-bottom: 1px solid var(--border);
  padding-bottom: 8px;
}

.outbound-tab {
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  font-size: 0.8rem;
  font-weight: 500;
  color: var(--text-secondary);
  background: transparent;
  border: 1px solid transparent;
  cursor: pointer;
  transition: all var(--transition);
  font-family: var(--font);
}

.outbound-tab:hover {
  color: var(--text-primary);
  background: var(--bg-hover);
}

.outbound-tab.active {
  color: var(--accent-blue);
  background: var(--accent-blue-bg);
  border-color: var(--accent-blue);
}

/* ══════════════════════════════════════════════════════════════
   STAT CARDS
   ══════════════════════════════════════════════════════════════ */
.outbound-stats {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(145px, 1fr));
  gap: 10px;
  margin-bottom: 16px;
}

.outbound-stat-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 14px;
  text-align: center;
  transition: all var(--transition);
}

.outbound-stat-card:hover {
  border-color: var(--border-light);
  transform: translateY(-2px);
  box-shadow: var(--shadow-md);
}

.outbound-stat-icon {
  font-size: 1.3rem;
  margin-bottom: 4px;
}

.outbound-stat-value {
  font-size: 1.4rem;
  font-weight: 700;
  line-height: 1.2;
  color: var(--text-primary);
}

.outbound-stat-label {
  font-size: 0.65rem;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-top: 2px;
}

.outbound-stat-trend {
  font-size: 0.62rem;
  margin-top: 3px;
}

.outbound-stat-trend.up { color: var(--accent-green); }
.outbound-stat-trend.down { color: var(--accent-red); }
.outbound-stat-trend.warning { color: var(--accent-orange); }

/* ══════════════════════════════════════════════════════════════
   MAIN LAYOUT
   ══════════════════════════════════════════════════════════════ */
.outbound-main {
  min-height: 500px;
}

/* ══════════════════════════════════════════════════════════════
   CALL QUEUE VIEW
   ══════════════════════════════════════════════════════════════ */
.outbound-queue-layout {
  display: grid;
  grid-template-columns: 1fr 380px;
  gap: 16px;
}

.outbound-queue-list-section {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 16px;
  overflow: hidden;
}

/* ── Filters ── */
.outbound-filters {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin-bottom: 12px;
  align-items: center;
}

.outbound-search {
  flex: 1;
  min-width: 180px;
  max-width: 280px;
  background: var(--bg-tertiary);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-primary);
  font-size: 0.8rem;
  padding: 8px 12px;
  font-family: var(--font);
  transition: border-color var(--transition), box-shadow var(--transition);
}

.outbound-search::placeholder { color: var(--text-muted); }

.outbound-search:focus {
  outline: none;
  border-color: var(--accent-blue);
  box-shadow: 0 0 0 3px var(--accent-blue-bg);
}

.outbound-filter-select {
  background: var(--bg-tertiary);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  font-size: 0.75rem;
  padding: 8px 12px;
  font-family: var(--font);
  cursor: pointer;
  transition: border-color var(--transition);
}

.outbound-filter-select:focus {
  outline: none;
  border-color: var(--accent-blue);
}

/* ── Queue Table ── */
.outbound-queue-table-wrap {
  max-height: 600px;
  overflow-y: auto;
}

.outbound-queue-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.75rem;
}

.outbound-queue-table th {
  text-align: left;
  color: var(--text-muted);
  font-size: 0.65rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 8px 10px;
  border-bottom: 1px solid var(--border);
  font-weight: 500;
  position: sticky;
  top: 0;
  background: var(--bg-card);
  z-index: 1;
}

.outbound-queue-table td {
  padding: 10px;
  border-bottom: 1px solid var(--border);
  color: var(--text-secondary);
  vertical-align: middle;
}

.outbound-queue-row {
  cursor: pointer;
  transition: background var(--transition);
}

.outbound-queue-row:hover td {
  background: var(--bg-hover);
}

.outbound-queue-row.selected td {
  background: var(--accent-blue-bg);
}

.outbound-queue-row:last-child td {
  border-bottom: none;
}

/* Priority styling */
.outbound-queue-row.priority-high {
  border-left: 3px solid var(--accent-red);
}

.outbound-queue-row.priority-medium {
  border-left: 3px solid var(--accent-yellow);
}

.outbound-queue-row.priority-low {
  border-left: 3px solid var(--accent-green);
}

/* ── Priority Badge ── */
.outbound-priority-badge {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  padding: 3px 8px;
  border-radius: 10px;
  font-size: 0.62rem;
  font-weight: 600;
  white-space: nowrap;
}

.outbound-priority-badge.priority-high {
  background: var(--accent-red-bg);
  color: var(--accent-red);
}

.outbound-priority-badge.priority-medium {
  background: var(--accent-yellow-bg);
  color: var(--accent-yellow);
}

.outbound-priority-badge.priority-low {
  background: var(--accent-green-bg);
  color: var(--accent-green);
}

/* ── Customer Cell ── */
.outbound-customer-cell {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.outbound-customer-cell strong {
  color: var(--text-primary);
  font-weight: 600;
}

.outbound-phone {
  font-size: 0.68rem;
  color: var(--text-muted);
}

/* ── Tags ── */
.outbound-tag {
  display: inline-block;
  padding: 1px 6px;
  border-radius: 8px;
  font-size: 0.58rem;
  font-weight: 600;
  margin-top: 2px;
  margin-right: 3px;
}

.outbound-tag-vip { background: var(--accent-purple-bg); color: var(--accent-purple); }
.outbound-tag-multi-policy { background: var(--accent-blue-bg); color: var(--accent-blue); }
.outbound-tag-callback { background: var(--accent-orange-bg); color: var(--accent-orange); }
.outbound-tag-hot-lead { background: var(--accent-red-bg); color: var(--accent-red); }
.outbound-tag-urgent { background: var(--accent-red-bg); color: var(--accent-red); }
.outbound-tag-commercial { background: var(--accent-green-bg); color: var(--accent-green); }
.outbound-tag-high-value { background: var(--accent-yellow-bg); color: var(--accent-yellow); }
.outbound-tag-relocation { background: var(--accent-purple-bg); color: var(--accent-purple); }

/* ── Campaign Badge ── */
.outbound-campaign-badge {
  display: inline-block;
  padding: 3px 8px;
  border-radius: 8px;
  font-size: 0.62rem;
  font-weight: 500;
  background: var(--bg-tertiary);
  color: var(--text-secondary);
  white-space: nowrap;
  max-width: 120px;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* ── Reason Cell ── */
.outbound-reason-cell {
  max-width: 200px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  font-size: 0.72rem;
}

/* ── Attempts ── */
.outbound-attempts {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: var(--bg-tertiary);
  font-size: 0.7rem;
  font-weight: 600;
  color: var(--text-secondary);
}

.outbound-scheduled-badge {
  display: inline-block;
  padding: 2px 6px;
  border-radius: 6px;
  font-size: 0.58rem;
  font-weight: 600;
  background: var(--accent-blue-bg);
  color: var(--accent-blue);
  margin-left: 6px;
}

/* ══════════════════════════════════════════════════════════════
   CALL PANEL (Right Side)
   ══════════════════════════════════════════════════════════════ */
.outbound-call-panel {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 20px;
  height: fit-content;
  position: sticky;
  top: 20px;
}

/* ── Preview Empty State ── */
.outbound-preview-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 60px 20px;
  text-align: center;
}

.outbound-preview-empty-icon {
  font-size: 3rem;
  margin-bottom: 12px;
  opacity: 0.5;
}

.outbound-preview-empty-text {
  color: var(--text-muted);
  font-size: 0.85rem;
}

/* ── Customer Preview ── */
.outbound-customer-preview {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.outbound-preview-header {
  display: flex;
  align-items: center;
  gap: 14px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--border);
}

.outbound-preview-avatar {
  width: 52px;
  height: 52px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-blue), var(--accent-purple));
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.4rem;
  font-weight: 700;
  color: white;
}

.outbound-preview-info h3 {
  font-size: 1.1rem;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0;
}

.outbound-preview-contact {
  display: flex;
  flex-direction: column;
  gap: 2px;
  margin-top: 4px;
  font-size: 0.75rem;
  color: var(--text-secondary);
}

.outbound-preview-section h4 {
  font-size: 0.7rem;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin: 0 0 8px 0;
}

.outbound-preview-reason {
  background: var(--accent-blue-bg);
  border-left: 3px solid var(--accent-blue);
  padding: 10px 12px;
  border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
  font-size: 0.82rem;
  color: var(--text-primary);
  margin: 0;
}

.outbound-preview-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
}

.outbound-preview-item {
  background: var(--bg-tertiary);
  padding: 8px 10px;
  border-radius: var(--radius-sm);
}

.outbound-preview-item .label {
  display: block;
  font-size: 0.62rem;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
  margin-bottom: 2px;
}

.outbound-preview-item .value {
  display: block;
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--text-primary);
}

.outbound-preview-history {
  display: flex;
  align-items: center;
  gap: 12px;
}

.outbound-attempts-large {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: var(--bg-tertiary);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.2rem;
  font-weight: 700;
  color: var(--text-primary);
}

.outbound-attempts-label {
  font-size: 0.8rem;
  color: var(--text-secondary);
}

.outbound-last-attempt {
  font-size: 0.7rem;
  color: var(--text-muted);
  margin-left: auto;
}

.outbound-preview-actions {
  display: flex;
  gap: 8px;
  margin-top: 8px;
}

.outbound-preview-actions .btn {
  flex: 1;
}

/* ══════════════════════════════════════════════════════════════
   ACTIVE CALL STATE
   ══════════════════════════════════════════════════════════════ */
.outbound-active-call {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 16px;
}

.outbound-call-status {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--accent-green);
}

.outbound-call-indicator {
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: var(--accent-green);
  animation: outbound-pulse 1.5s ease-in-out infinite;
}

@keyframes outbound-pulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.6; transform: scale(1.2); }
}

.outbound-call-timer {
  font-size: 2.5rem;
  font-weight: 700;
  font-family: monospace;
  color: var(--text-primary);
}

.outbound-call-customer {
  text-align: center;
}

.outbound-call-avatar {
  width: 64px;
  height: 64px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-green), var(--accent-blue));
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.8rem;
  font-weight: 700;
  color: white;
  margin: 0 auto 10px;
}

.outbound-call-customer h3 {
  font-size: 1.2rem;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0;
}

.outbound-call-customer p {
  font-size: 0.85rem;
  color: var(--text-secondary);
  margin: 4px 0 0;
}

.outbound-call-info {
  width: 100%;
  background: var(--bg-tertiary);
  border-radius: var(--radius-md);
  padding: 12px;
}

.outbound-call-info-row {
  display: flex;
  justify-content: space-between;
  padding: 6px 0;
  border-bottom: 1px solid var(--border);
  font-size: 0.78rem;
}

.outbound-call-info-row:last-child {
  border-bottom: none;
}

.outbound-call-info-row .label {
  color: var(--text-muted);
}

.outbound-call-info-row .value {
  color: var(--text-primary);
  font-weight: 500;
}

.outbound-call-notes {
  width: 100%;
}

.outbound-call-notes label {
  display: block;
  font-size: 0.7rem;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-bottom: 6px;
}

.outbound-call-notes textarea {
  width: 100%;
  min-height: 80px;
  background: var(--bg-tertiary);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 10px;
  font-size: 0.8rem;
  font-family: var(--font);
  color: var(--text-primary);
  resize: vertical;
}

.outbound-call-notes textarea:focus {
  outline: none;
  border-color: var(--accent-blue);
}

.outbound-call-actions {
  width: 100%;
}

.outbound-call-actions .btn {
  width: 100%;
}

/* ══════════════════════════════════════════════════════════════
   CAMPAIGNS VIEW
   ══════════════════════════════════════════════════════════════ */
.outbound-campaigns-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(340px, 1fr));
  gap: 16px;
}

.outbound-campaign-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 18px;
  transition: all var(--transition);
}

.outbound-campaign-card:hover {
  border-color: var(--border-light);
  box-shadow: var(--shadow-md);
}

.outbound-campaign-card.status-active {
  border-left: 3px solid var(--accent-green);
}

.outbound-campaign-card.status-paused {
  border-left: 3px solid var(--accent-yellow);
}

.outbound-campaign-card.status-scheduled {
  border-left: 3px solid var(--accent-blue);
}

.outbound-campaign-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 14px;
}

.outbound-campaign-title {
  display: flex;
  align-items: center;
  gap: 8px;
}

.outbound-campaign-icon {
  font-size: 1.2rem;
}

.outbound-campaign-title h3 {
  font-size: 0.95rem;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0;
}

.outbound-campaign-status {
  padding: 4px 10px;
  border-radius: 12px;
  font-size: 0.68rem;
  font-weight: 600;
}

.outbound-campaign-status.status-active {
  background: var(--accent-green-bg);
  color: var(--accent-green);
}

.outbound-campaign-status.status-paused {
  background: var(--accent-yellow-bg);
  color: var(--accent-yellow);
}

.outbound-campaign-status.status-scheduled {
  background: var(--accent-blue-bg);
  color: var(--accent-blue);
}

/* Progress bar */
.outbound-campaign-progress {
  margin-bottom: 14px;
}

.outbound-campaign-progress-header {
  display: flex;
  justify-content: space-between;
  font-size: 0.7rem;
  color: var(--text-muted);
  margin-bottom: 6px;
}

.outbound-campaign-progress-bar {
  height: 8px;
  background: var(--bg-tertiary);
  border-radius: 4px;
  overflow: hidden;
}

.outbound-campaign-progress-fill {
  height: 100%;
  background: linear-gradient(90deg, var(--accent-blue), var(--accent-green));
  border-radius: 4px;
  transition: width 0.5s ease;
}

/* Stats grid */
.outbound-campaign-stats {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 8px;
  margin-bottom: 14px;
}

.outbound-campaign-stat {
  background: var(--bg-tertiary);
  padding: 8px 10px;
  border-radius: var(--radius-sm);
  text-align: center;
}

.outbound-campaign-stat .label {
  display: block;
  font-size: 0.6rem;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
  margin-bottom: 2px;
}

.outbound-campaign-stat .value {
  display: block;
  font-size: 0.95rem;
  font-weight: 700;
  color: var(--text-primary);
}

.outbound-campaign-stat .value.revenue {
  color: var(--accent-green);
}

.outbound-campaign-dates {
  font-size: 0.68rem;
  color: var(--text-muted);
  margin-bottom: 14px;
}

.outbound-campaign-actions {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

/* ══════════════════════════════════════════════════════════════
   METRICS VIEW
   ══════════════════════════════════════════════════════════════ */
.outbound-metrics-layout {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 16px;
}

.outbound-metrics-section {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 18px;
}

.outbound-metrics-full {
  grid-column: 1 / -1;
}

.outbound-metrics-title {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0 0 14px 0;
  display: flex;
  align-items: center;
  gap: 6px;
}

/* Agent table */
.outbound-agent-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.75rem;
}

.outbound-agent-table th {
  text-align: left;
  color: var(--text-muted);
  font-size: 0.65rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 6px 10px;
  border-bottom: 1px solid var(--border);
  font-weight: 500;
}

.outbound-agent-table td {
  padding: 10px;
  border-bottom: 1px solid var(--border);
  color: var(--text-secondary);
}

.outbound-agent-table tr:hover td {
  background: var(--bg-hover);
}

.outbound-agent-table tr:last-child td {
  border-bottom: none;
}

.outbound-agent-name {
  font-weight: 600;
  color: var(--text-primary);
  display: flex;
  align-items: center;
  gap: 8px;
}

.outbound-agent-avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 0.75rem;
  flex-shrink: 0;
}

.outbound-agent-bar {
  height: 6px;
  border-radius: 3px;
  background: var(--bg-tertiary);
  overflow: hidden;
  min-width: 80px;
}

.outbound-agent-bar-fill {
  height: 100%;
  border-radius: 3px;
  transition: width 0.4s ease;
}

/* Status badge */
.outbound-status-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 8px;
  border-radius: 10px;
  font-size: 0.65rem;
  font-weight: 600;
}

.outbound-status-badge.online {
  background: var(--accent-green-bg);
  color: var(--accent-green);
}

.outbound-status-badge.offline {
  background: var(--bg-tertiary);
  color: var(--text-muted);
}

/* Sparkline */
.outbound-sparkline-container {
  height: 100px;
  padding: 10px 0;
}

.outbound-sparkline {
  display: flex;
  align-items: flex-end;
  gap: 4px;
  height: 80px;
}

.outbound-sparkline-bar {
  flex: 1;
  min-width: 0;
  border-radius: 3px 3px 0 0;
  transition: all 0.3s ease;
  cursor: pointer;
}

.outbound-sparkline-bar:hover {
  filter: brightness(1.3);
}

.outbound-sparkline-legend {
  display: flex;
  justify-content: space-between;
  font-size: 0.68rem;
  color: var(--text-muted);
  margin-top: 8px;
}

/* Outcomes grid */
.outbound-outcomes-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(110px, 1fr));
  gap: 8px;
}

.outbound-outcome-card {
  background: var(--bg-tertiary);
  border-radius: var(--radius-sm);
  padding: 12px;
  text-align: center;
  transition: all var(--transition);
}

.outbound-outcome-card:hover {
  background: var(--bg-hover);
}

.outbound-outcome-icon {
  font-size: 1.4rem;
  margin-bottom: 4px;
}

.outbound-outcome-value {
  font-size: 1.15rem;
  font-weight: 700;
}

.outbound-outcome-label {
  font-size: 0.6rem;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.outbound-outcome-pct {
  font-size: 0.58rem;
  color: var(--text-muted);
  margin-top: 2px;
}

/* Campaign summary table */
.outbound-campaign-summary-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.75rem;
}

.outbound-campaign-summary-table th {
  text-align: left;
  color: var(--text-muted);
  font-size: 0.65rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 8px 10px;
  border-bottom: 1px solid var(--border);
  font-weight: 500;
}

.outbound-campaign-summary-table td {
  padding: 10px;
  border-bottom: 1px solid var(--border);
  color: var(--text-secondary);
}

.outbound-campaign-summary-table tr:hover td {
  background: var(--bg-hover);
}

.outbound-campaign-summary-table tr:last-child td {
  border-bottom: none;
}

.outbound-status-pill {
  display: inline-block;
  padding: 3px 8px;
  border-radius: 10px;
  font-size: 0.62rem;
  font-weight: 600;
  text-transform: capitalize;
}

.outbound-status-pill.status-active {
  background: var(--accent-green-bg);
  color: var(--accent-green);
}

.outbound-status-pill.status-paused {
  background: var(--accent-yellow-bg);
  color: var(--accent-yellow);
}

.outbound-status-pill.status-scheduled {
  background: var(--accent-blue-bg);
  color: var(--accent-blue);
}

.outbound-revenue {
  font-weight: 600;
  color: var(--accent-green);
}

/* ══════════════════════════════════════════════════════════════
   MODAL STYLES
   ══════════════════════════════════════════════════════════════ */
.outbound-modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.7);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 1000;
  padding: 20px;
}

.outbound-modal {
  background: var(--bg-secondary);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  width: 100%;
  max-width: 520px;
  max-height: 90vh;
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

.outbound-modal-sm {
  max-width: 400px;
}

.outbound-modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 20px;
  border-bottom: 1px solid var(--border);
}

.outbound-modal-header h2 {
  font-size: 1rem;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0;
}

.outbound-modal-close {
  background: none;
  border: none;
  font-size: 1.5rem;
  color: var(--text-muted);
  cursor: pointer;
  padding: 0;
  line-height: 1;
}

.outbound-modal-close:hover {
  color: var(--text-primary);
}

.outbound-modal-body {
  padding: 20px;
  overflow-y: auto;
  flex: 1;
}

.outbound-modal-customer {
  font-size: 1rem;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0 0 4px;
}

.outbound-modal-duration {
  font-size: 0.85rem;
  color: var(--text-secondary);
  margin: 0 0 16px;
}

.outbound-modal-section {
  margin-bottom: 16px;
}

.outbound-modal-section:last-child {
  margin-bottom: 0;
}

.outbound-modal-section label {
  display: block;
  font-size: 0.7rem;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-bottom: 8px;
}

.outbound-modal-section textarea,
.outbound-modal-section input {
  width: 100%;
  background: var(--bg-tertiary);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  font-size: 0.85rem;
  font-family: var(--font);
  color: var(--text-primary);
}

.outbound-modal-section textarea {
  min-height: 80px;
  resize: vertical;
}

.outbound-modal-section textarea:focus,
.outbound-modal-section input:focus {
  outline: none;
  border-color: var(--accent-blue);
}

.outbound-modal-footer {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  padding: 16px 20px;
  border-top: 1px solid var(--border);
}

/* Outcome buttons */
.outbound-outcome-buttons,
.outbound-result-buttons {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.outbound-outcome-btn,
.outbound-result-btn {
  padding: 8px 12px;
  border-radius: var(--radius-sm);
  font-size: 0.75rem;
  font-weight: 500;
  color: var(--text-secondary);
  background: var(--bg-tertiary);
  border: 1px solid var(--border);
  cursor: pointer;
  transition: all var(--transition);
  font-family: var(--font);
}

.outbound-outcome-btn:hover,
.outbound-result-btn:hover {
  color: var(--text-primary);
  border-color: var(--border-light);
}

.outbound-outcome-btn.selected,
.outbound-result-btn.selected {
  color: var(--accent-blue);
  background: var(--accent-blue-bg);
  border-color: var(--accent-blue);
}

/* ══════════════════════════════════════════════════════════════
   EMPTY STATE
   ══════════════════════════════════════════════════════════════ */
.outbound-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 60px 20px;
  text-align: center;
  color: var(--text-muted);
}

.outbound-empty-icon {
  font-size: 3rem;
  margin-bottom: 12px;
  opacity: 0.5;
}

/* ══════════════════════════════════════════════════════════════
   RESPONSIVE
   ══════════════════════════════════════════════════════════════ */
@media (max-width: 1200px) {
  .outbound-queue-layout {
    grid-template-columns: 1fr;
  }

  .outbound-call-panel {
    position: static;
  }

  .outbound-metrics-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 768px) {
  .outbound-wrap {
    padding: 12px;
  }

  .outbound-stats {
    grid-template-columns: repeat(2, 1fr);
  }

  .outbound-tabs {
    flex-wrap: wrap;
  }

  .outbound-campaigns-grid {
    grid-template-columns: 1fr;
  }

  .outbound-filters {
    flex-direction: column;
    align-items: stretch;
  }

  .outbound-search {
    max-width: 100%;
  }

  .outbound-preview-grid {
    grid-template-columns: 1fr;
  }
}