/* ═══════════════════════════════════════════════════════════════
   CUSTOMER 360 — Full Profile CRM View
   ═══════════════════════════════════════════════════════════════ */

.c360-wrap { padding: var(--space-4) var(--space-6); max-width: var(--content-max-width); margin: 0 auto; }

/* Search */
.c360-search-section { position: relative; margin-bottom: var(--space-5); }
.c360-search-bar {
  display: flex; align-items: center; gap: var(--space-2);
  background: var(--bg-surface); border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg); padding: var(--space-3) var(--space-4);
  transition: border-color var(--duration-normal), box-shadow var(--duration-normal);
}
.c360-search-bar:focus-within { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-muted); }
.c360-search-icon { font-size: 1.1rem; opacity: 0.4; flex-shrink: 0; }
.c360-search-select { background: var(--bg-elevated); border: 1px solid var(--border-default);
  border-radius: var(--radius-sm); color: var(--text-secondary); font-size: var(--text-xs); padding: var(--space-1) var(--space-2); }
.c360-search-input { flex: 1; background: none; border: none; outline: none; color: var(--text-primary);
  font-size: var(--text-md); font-family: var(--font-sans); min-width: 0; }
.c360-search-input::placeholder { color: var(--text-muted); }
.c360-search-hint { font-size: var(--text-xs); color: var(--text-muted); white-space: nowrap; }

/* Results */
.c360-results {
  position: absolute; top: 100%; left: 0; right: 0; z-index: 50;
  background: var(--bg-surface); border: 1px solid var(--border-default);
  border-radius: var(--radius-lg); margin-top: var(--space-1);
  max-height: 480px; overflow-y: auto; box-shadow: var(--shadow-xl); display: none;
}
.c360-results.open { display: block; animation: fadeIn 0.15s var(--ease-default); }
.c360-result-item {
  display: flex; align-items: center; justify-content: space-between;
  padding: var(--space-3) var(--space-4); cursor: pointer; gap: var(--space-3);
  border-bottom: 1px solid var(--border-subtle); transition: background var(--duration-fast);
}
.c360-result-item:last-child { border-bottom: none; }
.c360-result-item:hover { background: var(--bg-hover); }
.c360-result-info { flex: 1; min-width: 0; }
.c360-result-name { font-weight: var(--weight-semibold); font-size: var(--text-base); color: var(--text-primary);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis; display: flex; align-items: center; gap: var(--space-2); }
.c360-result-contact { font-size: var(--text-xs); color: var(--text-secondary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.c360-result-stats { display: flex; gap: var(--space-4); flex-shrink: 0; }
.c360-result-stat { text-align: center; font-size: var(--text-xs); }
.c360-result-stat-val { font-weight: var(--weight-bold); font-size: var(--text-sm); color: var(--text-primary); }
.c360-result-stat-label { color: var(--text-muted); }
.c360-no-results { padding: var(--space-6); text-align: center; color: var(--text-muted); }

/* Loading */
.c360-loading { display: flex; align-items: center; justify-content: center; gap: var(--space-3); padding: var(--space-12); color: var(--text-secondary); }
.c360-spinner { width: 22px; height: 22px; border: 2px solid var(--border-default); border-top-color: var(--accent); border-radius: 50%; animation: spin 0.6s linear infinite; }
.c360-skeleton { background: linear-gradient(90deg, var(--bg-elevated) 25%, var(--bg-hover) 50%, var(--bg-elevated) 75%);
  background-size: 200% 100%; animation: shimmer 1.5s infinite; border-radius: var(--radius-sm); }
.c360-skeleton-line { height: 14px; margin-bottom: var(--space-2); }
.c360-skeleton-block { height: 80px; margin-bottom: var(--space-3); }
@keyframes shimmer { 0% { background-position: 200% 0; } 100% { background-position: -200% 0; } }

/* Back */
.c360-back-btn {
  display: inline-flex; align-items: center; gap: var(--space-2);
  background: var(--bg-elevated); border: 1px solid var(--border-default);
  border-radius: var(--radius-md); padding: var(--space-2) var(--space-4);
  color: var(--text-secondary); font-size: var(--text-sm); cursor: pointer;
  margin-bottom: var(--space-4); transition: all var(--duration-fast);
}
.c360-back-btn:hover { background: var(--bg-hover); color: var(--text-primary); }

/* Profile Header */
.c360-profile-header {
  background: var(--bg-surface); border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg); padding: var(--space-5) var(--space-6);
  margin-bottom: var(--space-4); display: flex; gap: var(--space-5); align-items: flex-start;
}
.c360-avatar {
  width: 64px; height: 64px; border-radius: 50%;
  background: linear-gradient(135deg, var(--accent), var(--accent-text)); color: #fff;
  display: flex; align-items: center; justify-content: center;
  font-size: 1.4rem; font-weight: var(--weight-bold); flex-shrink: 0;
  box-shadow: 0 0 0 3px var(--bg-surface), 0 0 0 5px var(--accent-muted);
}
.c360-header-main { flex: 1; min-width: 0; }
.c360-header-top { display: flex; align-items: center; gap: var(--space-3); flex-wrap: wrap; margin-bottom: var(--space-2); }
.c360-cust-name { font-size: var(--text-xl); font-weight: var(--weight-bold); }
.c360-dba-badge { display: inline-flex; padding: 2px var(--space-3); border-radius: var(--radius-full);
  font-size: var(--text-xs); font-weight: var(--weight-semibold); background: rgba(139,92,246,0.15); color: #a78bfa; }
.c360-ltv-badge { display: inline-flex; padding: 2px var(--space-3); border-radius: var(--radius-full);
  font-size: var(--text-xs); font-weight: var(--weight-semibold); background: var(--success-muted); color: var(--success); }
.c360-status-badges { display: flex; gap: var(--space-1); flex-wrap: wrap; }
.c360-contact-row { display: flex; flex-wrap: wrap; gap: var(--space-4); margin-top: var(--space-2); font-size: var(--text-sm); }
.c360-contact-item { display: flex; align-items: center; gap: var(--space-1); color: var(--text-secondary);
  cursor: pointer; transition: color var(--duration-fast); position: relative; }
.c360-contact-item:hover { color: var(--accent-text); }
.c360-contact-item .c360-copy-icon { font-size: 0.65rem; opacity: 0; transition: opacity var(--duration-fast); }
.c360-contact-item:hover .c360-copy-icon { opacity: 1; }
.c360-copied-toast { position: absolute; top: -24px; left: 50%; transform: translateX(-50%);
  background: var(--success); color: #fff; font-size: 0.6rem; padding: 2px var(--space-2);
  border-radius: 4px; white-space: nowrap; animation: toastFade 1.2s forwards; }
@keyframes toastFade { 0%,60% { opacity: 1; } 100% { opacity: 0; } }
.c360-header-actions { display: flex; gap: var(--space-2); flex-shrink: 0; align-self: flex-start; }
.c360-action-btn { padding: var(--space-2) var(--space-3); border-radius: var(--radius-md);
  background: var(--bg-elevated); border: 1px solid var(--border-default);
  color: var(--text-secondary); font-size: var(--text-sm); cursor: pointer;
  transition: all var(--duration-fast); white-space: nowrap; }
.c360-action-btn:hover { background: var(--bg-hover); color: var(--text-primary); }
.c360-details-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: var(--space-2); margin-top: var(--space-3); padding-top: var(--space-3); border-top: 1px solid var(--border-subtle); }
.c360-detail-field { font-size: var(--text-sm); }
.c360-detail-label { color: var(--text-muted); font-size: var(--text-xs); text-transform: uppercase; letter-spacing: 0.04em; }
.c360-detail-val { color: var(--text-secondary); margin-top: 1px; display: flex; align-items: center; gap: var(--space-1); }
.c360-edit-icon { opacity: 0; cursor: pointer; font-size: 0.6rem; transition: opacity var(--duration-fast); }
.c360-detail-field:hover .c360-edit-icon { opacity: 0.6; }

/* Stats */
.c360-stats-strip { display: grid; grid-template-columns: repeat(6, 1fr); gap: var(--space-3); margin-bottom: var(--space-4); }
.c360-stat-card { background: var(--bg-surface); border: 1px solid var(--border-subtle); border-radius: var(--radius-lg);
  padding: var(--space-4) var(--space-3); text-align: center; transition: all var(--duration-normal); }
.c360-stat-card:hover { border-color: var(--border-default); transform: translateY(-2px); box-shadow: var(--shadow-md); }
.c360-stat-val { font-size: var(--text-2xl); font-weight: var(--weight-bold); line-height: var(--leading-tight); }
.c360-stat-label { font-size: var(--text-xs); color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.05em; margin-top: 2px; }
.c360-stat-sub { font-size: 0.6rem; color: var(--text-muted); margin-top: 2px; }

/* Tabs */
.c360-tabs { display: flex; gap: 2px; margin-bottom: var(--space-4); background: var(--bg-elevated); border-radius: var(--radius-md); padding: var(--space-1); overflow-x: auto; }
.c360-tab { padding: var(--space-2) var(--space-4); border-radius: var(--radius-sm); font-size: var(--text-sm);
  font-weight: var(--weight-medium); color: var(--text-tertiary); cursor: pointer; background: none;
  border: none; white-space: nowrap; transition: all var(--duration-fast); font-family: var(--font-sans); }
.c360-tab:hover { color: var(--text-primary); background: var(--bg-hover); }
.c360-tab.active { color: var(--text-primary); background: var(--bg-surface); box-shadow: var(--shadow-sm); }
.c360-tab-badge { display: inline-flex; align-items: center; justify-content: center; min-width: 18px; height: 18px;
  border-radius: 9px; font-size: 0.62rem; font-weight: var(--weight-semibold); padding: 0 5px; margin-left: 5px;
  background: var(--accent-muted); color: var(--accent-text); }

.c360-tab-content { display: none; }
.c360-tab-content.active { display: block; animation: fadeIn 0.2s var(--ease-default); }

/* Policies */
.c360-policy-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(310px, 1fr)); gap: var(--space-3); }
.c360-policy-card { background: var(--bg-surface); border: 1px solid var(--border-subtle); border-radius: var(--radius-lg);
  padding: var(--space-4); transition: all var(--duration-normal); position: relative; }
.c360-policy-card:hover { border-color: var(--border-default); transform: translateY(-1px); box-shadow: var(--shadow-md); }
.c360-policy-card.urgent { border-left: 3px solid var(--orange); }
.c360-policy-card.expired { border-left: 3px solid var(--error); }
.c360-policy-top { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: var(--space-2); }
.c360-policy-lob { font-weight: var(--weight-semibold); font-size: var(--text-base); display: flex; align-items: center; gap: var(--space-1); }
.c360-policy-number { font-size: var(--text-xs); color: var(--text-muted); margin-top: 2px; }
.c360-policy-details { display: grid; grid-template-columns: auto 1fr; gap: var(--space-1) var(--space-3); font-size: var(--text-sm); }
.c360-policy-detail-label { color: var(--text-muted); }
.c360-policy-detail-val { color: var(--text-secondary); text-align: right; }

/* Quotes */
.c360-quote-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(310px, 1fr)); gap: var(--space-3); }
.c360-quote-card { background: var(--bg-surface); border: 1px solid var(--border-subtle); border-radius: var(--radius-lg);
  padding: var(--space-4); transition: all var(--duration-normal); }
.c360-quote-card:hover { border-color: var(--border-default); transform: translateY(-1px); }
.c360-quote-card.has-error { border-left: 3px solid var(--error); }
.c360-quote-top { display: flex; justify-content: space-between; margin-bottom: var(--space-2); }
.c360-quote-lob { font-weight: var(--weight-semibold); }
.c360-quote-meta { display: grid; grid-template-columns: auto 1fr; gap: 3px var(--space-3); font-size: var(--text-xs); margin-bottom: var(--space-2); }
.c360-quote-meta-label { color: var(--text-muted); }
.c360-quote-meta-val { color: var(--text-secondary); text-align: right; }
.c360-pipeline { display: flex; gap: 2px; height: 6px; border-radius: 3px; overflow: hidden; }
.c360-pipeline-step { flex: 1; background: var(--bg-elevated); transition: background var(--duration-fast); border-radius: 1px; }
.c360-pipeline-step.reached { background: var(--accent); }
.c360-pipeline-step.won { background: var(--success); }
.c360-pipeline-step.lost { background: var(--error); }
.c360-pipeline-labels { display: flex; justify-content: space-between; font-size: 0.55rem; color: var(--text-muted); margin-top: 3px; }
.c360-pipeline-labels span.current { color: var(--accent-text); font-weight: var(--weight-semibold); }

/* Tasks, Calls, Activity, Documents */
.c360-task-list { display: flex; flex-direction: column; gap: var(--space-1); }
.c360-task-item { display: flex; align-items: center; gap: var(--space-3); padding: var(--space-3) var(--space-4);
  background: var(--bg-surface); border: 1px solid var(--border-subtle); border-radius: var(--radius-md); transition: all var(--duration-fast); }
.c360-task-item:hover { border-color: var(--border-default); }
.c360-task-item.renewal { border-left: 3px solid var(--purple); }
.c360-task-check { width: 18px; height: 18px; border-radius: 50%; border: 2px solid var(--border-strong);
  flex-shrink: 0; display: flex; align-items: center; justify-content: center; font-size: 0.6rem; cursor: pointer; transition: all var(--duration-fast); }
.c360-task-check.done { background: var(--success); border-color: var(--success); color: #fff; }
.c360-task-info { flex: 1; min-width: 0; }
.c360-task-title { font-size: var(--text-sm); font-weight: var(--weight-medium); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.c360-task-meta { font-size: var(--text-xs); color: var(--text-muted); margin-top: 2px; display: flex; gap: var(--space-2); flex-wrap: wrap; }
.c360-task-premiums { font-size: var(--text-xs); color: var(--text-muted); flex-shrink: 0; text-align: right; }

.c360-call-timeline { display: flex; flex-direction: column; }
.c360-call-item { display: flex; align-items: flex-start; gap: var(--space-3); padding: var(--space-3) var(--space-4);
  border-bottom: 1px solid var(--border-subtle); transition: background var(--duration-fast); }
.c360-call-item:hover { background: var(--bg-hover); }
.c360-call-item:last-child { border-bottom: none; }
.c360-call-icon { width: 32px; height: 32px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: var(--text-sm); flex-shrink: 0; }
.c360-call-icon.inbound { background: var(--success-muted); }
.c360-call-icon.outbound { background: var(--info-muted); }
.c360-call-body { flex: 1; min-width: 0; }
.c360-call-header { display: flex; justify-content: space-between; margin-bottom: 2px; }
.c360-call-title { font-size: var(--text-sm); font-weight: var(--weight-medium); }
.c360-call-time { font-size: var(--text-xs); color: var(--text-muted); }
.c360-call-detail { font-size: var(--text-xs); color: var(--text-muted); display: flex; gap: var(--space-3); flex-wrap: wrap; }
.c360-call-recording { display: inline-flex; align-items: center; gap: 3px; color: var(--accent-text); font-size: var(--text-xs); cursor: pointer; }
.c360-call-recording:hover { text-decoration: underline; }

.c360-activity-timeline { position: relative; padding-left: var(--space-6); }
.c360-activity-timeline::before { content: ''; position: absolute; left: 10px; top: 0; bottom: 0; width: 2px; background: var(--border-default); }
.c360-activity-event { position: relative; padding: var(--space-2) 0 var(--space-2) var(--space-4); font-size: var(--text-sm); }
.c360-activity-event::before { content: ''; position: absolute; left: -19px; top: 12px; width: 8px; height: 8px; border-radius: 50%;
  background: var(--border-strong); border: 2px solid var(--bg-base); }
.c360-activity-event.type-policy::before { background: var(--info); }
.c360-activity-event.type-quote::before { background: var(--purple); }
.c360-activity-event.type-task::before { background: var(--orange); }
.c360-activity-event.type-call::before { background: var(--success); }
.c360-activity-icon { margin-right: var(--space-2); }
.c360-activity-title { font-weight: var(--weight-medium); }
.c360-activity-detail { color: var(--text-muted); font-size: var(--text-xs); }
.c360-activity-date { color: var(--text-muted); font-size: var(--text-xs); float: right; }

/* Documents Section */
.c360-docs-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: var(--space-4); }
.c360-docs-title { font-size: var(--text-base); font-weight: var(--weight-semibold); margin: 0; }
.c360-upload-btn { background: var(--accent-muted) !important; border-color: var(--accent) !important; color: var(--accent-text) !important; }
.c360-upload-btn:hover { background: var(--accent) !important; color: #fff !important; }

.c360-doc-list { display: flex; flex-direction: column; gap: var(--space-2); }
.c360-doc-item { display: flex; align-items: center; gap: var(--space-3); padding: var(--space-3) var(--space-4);
  background: var(--bg-surface); border: 1px solid var(--border-subtle); border-radius: var(--radius-md); 
  font-size: var(--text-sm); transition: all var(--duration-fast); }
.c360-doc-item:hover { border-color: var(--border-default); }
.c360-doc-icon { font-size: 1.2rem; flex-shrink: 0; }
.c360-doc-info { flex: 1; min-width: 0; }
.c360-doc-name { font-weight: var(--weight-medium); color: var(--text-primary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.c360-doc-date { font-size: var(--text-xs); color: var(--text-muted); margin-top: 2px; }
.c360-doc-type { font-size: var(--text-xs); color: var(--text-muted); text-transform: uppercase; }
.c360-doc-action { background: none; border: none; cursor: pointer; font-size: var(--text-sm); opacity: 0.5;
  transition: opacity var(--duration-fast); text-decoration: none; padding: var(--space-1); }
.c360-doc-action:hover { opacity: 1; }
.c360-doc-download { color: var(--accent-text); }
.c360-doc-delete:hover { color: var(--error); }

/* Editable Contact Fields */
.c360-editable-contact { display: flex; align-items: center; gap: var(--space-2);
  background: var(--bg-elevated); border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md); padding: var(--space-2) var(--space-3);
  transition: all var(--duration-fast); }
.c360-editable-contact:hover { border-color: var(--border-default); }
.c360-contact-icon { opacity: 0.6; flex-shrink: 0; }
.c360-contact-value { font-size: var(--text-sm); color: var(--text-secondary); min-width: 100px; }
.c360-inline-edit-btn { background: none; border: none; cursor: pointer; opacity: 0; font-size: var(--text-xs);
  transition: opacity var(--duration-fast); padding: 2px; }
.c360-editable-contact:hover .c360-inline-edit-btn { opacity: 0.6; }
.c360-editable-contact .c360-inline-edit-btn:hover { opacity: 1; }
.c360-editable-contact .c360-copy-icon { font-size: 0.7rem; opacity: 0; cursor: pointer;
  transition: opacity var(--duration-fast); }
.c360-editable-contact:hover .c360-copy-icon { opacity: 0.6; }
.c360-editable-contact .c360-copy-icon:hover { opacity: 1; }
.c360-inline-input { background: var(--bg-base); border: 1px solid var(--accent); border-radius: var(--radius-sm);
  padding: var(--space-1) var(--space-2); font-size: var(--text-sm); color: var(--text-primary);
  width: 180px; outline: none; font-family: var(--font-sans); }
.c360-inline-input:focus { box-shadow: 0 0 0 2px var(--accent-muted); }

/* Connect Link */
.c360-connect-link { display: inline-flex; align-items: center; gap: var(--space-1);
  color: var(--accent-text); font-size: var(--text-sm); text-decoration: none;
  padding: 2px var(--space-2); border-radius: var(--radius-sm);
  transition: background var(--duration-fast); }
.c360-connect-link:hover { background: var(--accent-muted); text-decoration: none; }

/* Badges */
.c360-badge { display: inline-block; padding: 2px var(--space-2); border-radius: var(--radius-full);
  font-size: 0.62rem; font-weight: var(--weight-semibold); text-transform: capitalize; white-space: nowrap; }
.c360-badge-active { background: var(--success-muted); color: var(--success); }
.c360-badge-expired { background: var(--error-muted); color: var(--error); }
.c360-badge-cancelled, .c360-badge-canceled { background: var(--bg-elevated); color: var(--text-tertiary); }
.c360-badge-pending, .c360-badge-pending-renewal { background: var(--orange-muted); color: var(--orange); }
.c360-badge-processing { background: var(--info-muted); color: var(--info); }
.c360-badge-non-renewal { background: var(--error-muted); color: var(--error); }
.c360-badge-lead { background: var(--info-muted); color: var(--info); }
.c360-badge-won, .c360-badge-done, .c360-badge-completed, .c360-badge-closed { background: var(--success-muted); color: var(--success); }
.c360-badge-abandoned { background: var(--orange-muted); color: var(--orange); }
.c360-badge-new { background: var(--purple-muted); color: var(--purple); }
.c360-badge-error { background: var(--error-muted); color: var(--error); }
.c360-badge-suspense { background: var(--warning-muted); color: var(--warning); }
.c360-badge-unknown { background: var(--bg-elevated); color: var(--text-tertiary); }
.c360-badge-intake { background: var(--info-muted); color: var(--info); }
.c360-badge-quote { background: var(--purple-muted); color: var(--purple); }
.c360-badge-call { background: var(--warning-muted); color: var(--warning); }
.c360-badge-follow-up { background: var(--orange-muted); color: var(--orange); }
.c360-badge-lost { background: var(--error-muted); color: var(--error); }

.c360-empty { text-align: center; padding: var(--space-10) var(--space-4); color: var(--text-muted); }
.c360-empty-icon { font-size: 2.2rem; margin-bottom: var(--space-3); opacity: 0.4; }

@media (max-width: 1100px) { .c360-stats-strip { grid-template-columns: repeat(3, 1fr); } }
@media (max-width: 768px) {
  .c360-wrap { padding: var(--space-3); } .c360-stats-strip { grid-template-columns: repeat(2, 1fr); }
  .c360-policy-grid, .c360-quote-grid { grid-template-columns: 1fr; }
  .c360-profile-header { flex-direction: column; align-items: center; text-align: center; }
}