/* ═══════════════════════════════════════════════════════════════
   AI VOICE AGENT — Dashboard Panel Styles (P073)
   Intelligent voice automation for customer interactions
   Agent status, call monitoring, conversation analytics
   ═══════════════════════════════════════════════════════════════ */

/* ══════════════════════════════════════════════════════════════
   LAYOUT
   ══════════════════════════════════════════════════════════════ */
.va-wrap {
  padding: 20px 24px;
  max-width: 1600px;
  margin: 0 auto;
}

.va-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
  flex-wrap: wrap;
  gap: 12px;
}

.va-header-left {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.va-title {
  font-size: 1.1rem;
  font-weight: 600;
  color: var(--text-primary);
}

.va-subtitle {
  font-size: 0.72rem;
  color: var(--text-muted);
}

.va-header-right {
  display: flex;
  gap: 8px;
}

/* ══════════════════════════════════════════════════════════════
   TABS
   ══════════════════════════════════════════════════════════════ */
.va-tabs {
  display: flex;
  gap: 4px;
  margin-bottom: 16px;
  border-bottom: 1px solid var(--border);
  padding-bottom: 8px;
}

.va-tab {
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  font-size: 0.8rem;
  font-weight: 500;
  color: var(--text-secondary);
  background: transparent;
  border: 1px solid transparent;
  cursor: pointer;
  transition: all var(--transition);
  font-family: var(--font);
}

.va-tab:hover {
  color: var(--text-primary);
  background: var(--bg-hover);
}

.va-tab.active {
  color: var(--accent-purple);
  background: var(--accent-purple-bg);
  border-color: var(--accent-purple);
}

/* ══════════════════════════════════════════════════════════════
   STAT CARDS
   ══════════════════════════════════════════════════════════════ */
.va-stats {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(145px, 1fr));
  gap: 10px;
  margin-bottom: 16px;
}

.va-stat-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 14px;
  text-align: center;
  transition: all var(--transition);
}

.va-stat-card:hover {
  border-color: var(--border-light);
  transform: translateY(-2px);
  box-shadow: var(--shadow-md);
}

.va-stat-card.pulse {
  animation: va-card-pulse 2s ease-in-out infinite;
}

@keyframes va-card-pulse {
  0%, 100% { border-color: var(--border); }
  50% { border-color: var(--accent-green); box-shadow: 0 0 12px var(--accent-green-bg); }
}

.va-stat-icon {
  font-size: 1.3rem;
  margin-bottom: 4px;
}

.va-stat-value {
  font-size: 1.4rem;
  font-weight: 700;
  line-height: 1.2;
  color: var(--text-primary);
}

.va-stat-label {
  font-size: 0.65rem;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-top: 2px;
}

.va-stat-trend {
  font-size: 0.62rem;
  margin-top: 3px;
}

.va-stat-trend.up { color: var(--accent-green); }
.va-stat-trend.down { color: var(--accent-red); }
.va-stat-trend.pulse { color: var(--accent-green); }

/* ══════════════════════════════════════════════════════════════
   MAIN LAYOUT
   ══════════════════════════════════════════════════════════════ */
.va-main {
  min-height: 500px;
}

/* ══════════════════════════════════════════════════════════════
   OVERVIEW VIEW
   ══════════════════════════════════════════════════════════════ */
.va-overview-layout {
  display: grid;
  grid-template-columns: 1fr 380px;
  gap: 16px;
}

.va-live-section,
.va-status-section {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 16px;
}

.va-section-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 12px;
}

.va-section-header h3 {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0;
}

.va-live-badge {
  padding: 3px 10px;
  border-radius: 12px;
  font-size: 0.68rem;
  font-weight: 600;
  background: var(--accent-green-bg);
  color: var(--accent-green);
  animation: va-badge-pulse 2s ease-in-out infinite;
}

@keyframes va-badge-pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.7; }
}

/* ══════════════════════════════════════════════════════════════
   LIVE CALLS
   ══════════════════════════════════════════════════════════════ */
.va-live-calls {
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-height: 400px;
  overflow-y: auto;
}

.va-live-call-card {
  background: var(--bg-tertiary);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 12px;
  position: relative;
  overflow: hidden;
}

.va-live-call-card.talking {
  border-left: 3px solid var(--accent-green);
}

.va-live-call-card.ringing {
  border-left: 3px solid var(--accent-yellow);
}

.va-live-call-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 8px;
}

.va-live-call-agent {
  display: flex;
  align-items: center;
  gap: 8px;
}

.va-live-indicator {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--accent-green);
  animation: va-indicator-pulse 1.5s ease-in-out infinite;
}

@keyframes va-indicator-pulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.6; transform: scale(1.2); }
}

.va-live-agent-name {
  font-size: 0.8rem;
  font-weight: 600;
  color: var(--text-primary);
}

.va-live-call-timer {
  font-family: monospace;
  font-size: 1rem;
  font-weight: 700;
  color: var(--accent-green);
}

.va-live-call-customer {
  margin-bottom: 8px;
}

.va-live-customer-name {
  font-size: 0.85rem;
  font-weight: 500;
  color: var(--text-primary);
  display: block;
}

.va-live-customer-phone {
  font-size: 0.72rem;
  color: var(--text-muted);
}

.va-live-call-footer {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.va-live-script {
  font-size: 0.68rem;
  color: var(--text-secondary);
  background: var(--bg-card);
  padding: 2px 8px;
  border-radius: 8px;
}

.va-live-sentiment {
  font-size: 1rem;
}

.va-live-call-actions {
  display: flex;
  gap: 6px;
  margin-top: 10px;
  padding-top: 10px;
  border-top: 1px solid var(--border);
}

.va-live-call-actions .btn {
  flex: 1;
  font-size: 0.75rem;
}

/* ══════════════════════════════════════════════════════════════
   RECENT CALLS
   ══════════════════════════════════════════════════════════════ */
.va-recent-calls {
  max-height: 200px;
  overflow-y: auto;
}

.va-recent-call-row {
  display: grid;
  grid-template-columns: 80px 1fr 60px 100px 80px;
  gap: 10px;
  padding: 8px 0;
  border-bottom: 1px solid var(--border);
  font-size: 0.75rem;
  align-items: center;
}

.va-recent-call-row:last-child {
  border-bottom: none;
}

.va-recent-agent {
  font-weight: 600;
  color: var(--text-primary);
}

.va-recent-customer {
  color: var(--text-secondary);
}

.va-recent-duration {
  font-family: monospace;
  color: var(--text-muted);
}

.va-recent-outcome {
  font-size: 0.68rem;
}

.va-recent-satisfaction {
  font-size: 0.6rem;
  text-align: right;
}

/* ══════════════════════════════════════════════════════════════
   AGENT CARDS (Overview)
   ══════════════════════════════════════════════════════════════ */
.va-agent-cards {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.va-agent-card {
  background: var(--bg-tertiary);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 10px;
  cursor: pointer;
  transition: all var(--transition);
}

.va-agent-card:hover {
  border-color: var(--border-light);
  background: var(--bg-hover);
}

.va-agent-card.active {
  border-left: 3px solid var(--accent-green);
}

.va-agent-card.standby {
  border-left: 3px solid var(--accent-yellow);
}

.va-agent-card.training {
  border-left: 3px solid var(--accent-blue);
}

.va-agent-card-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 4px;
}

.va-agent-name {
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--text-primary);
}

.va-agent-status {
  font-size: 0.65rem;
}

.va-agent-card-meta {
  font-size: 0.68rem;
  color: var(--text-muted);
  display: flex;
  gap: 4px;
}

.va-agent-card-stats {
  display: flex;
  gap: 12px;
  margin-top: 8px;
}

.va-agent-stat {
  text-align: center;
}

.va-stat-val {
  font-size: 0.85rem;
  font-weight: 700;
  color: var(--text-primary);
}

.va-stat-label {
  font-size: 0.58rem;
  color: var(--text-muted);
  text-transform: uppercase;
}

.va-agent-offline {
  font-size: 0.7rem;
  color: var(--text-muted);
  font-style: italic;
}

.va-agent-specialty {
  font-size: 0.65rem;
  color: var(--accent-purple);
  margin-top: 6px;
  padding-top: 6px;
  border-top: 1px solid var(--border);
}

/* ══════════════════════════════════════════════════════════════
   HOURLY CHART
   ══════════════════════════════════════════════════════════════ */
.va-hourly-chart {
  background: var(--bg-tertiary);
  border-radius: var(--radius-sm);
  padding: 12px;
}

.va-hourly-bars {
  display: flex;
  align-items: flex-end;
  gap: 2px;
  height: 80px;
}

.va-hourly-bar-wrap {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  height: 100%;
  position: relative;
}

.va-hourly-bar {
  width: 100%;
  min-width: 8px;
  background: var(--accent-purple);
  border-radius: 2px 2px 0 0;
  transition: height 0.3s ease;
}

.va-hourly-bar.current {
  background: var(--accent-green);
}

.va-hourly-label {
  position: absolute;
  bottom: -16px;
  font-size: 0.55rem;
  color: var(--text-muted);
}

/* ══════════════════════════════════════════════════════════════
   AGENTS VIEW
   ══════════════════════════════════════════════════════════════ */
.va-agents-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(340px, 1fr));
  gap: 16px;
}

.va-agent-detail-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 18px;
  transition: all var(--transition);
}

.va-agent-detail-card:hover {
  border-color: var(--border-light);
  box-shadow: var(--shadow-md);
}

.va-agent-detail-card.active { border-left: 3px solid var(--accent-green); }
.va-agent-detail-card.standby { border-left: 3px solid var(--accent-yellow); }
.va-agent-detail-card.training { border-left: 3px solid var(--accent-blue); }

.va-agent-detail-header {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 14px;
}

.va-agent-avatar {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-purple), var(--accent-blue));
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.4rem;
  font-weight: 700;
  color: white;
}

.va-agent-info h3 {
  font-size: 1rem;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0;
}

.va-agent-voice {
  font-size: 0.72rem;
  color: var(--text-muted);
}

.va-agent-status-badge {
  margin-left: auto;
  padding: 4px 10px;
  border-radius: 12px;
  font-size: 0.68rem;
  font-weight: 600;
  text-transform: capitalize;
}

.va-agent-status-badge.active { background: var(--accent-green-bg); color: var(--accent-green); }
.va-agent-status-badge.standby { background: var(--accent-yellow-bg); color: var(--accent-yellow); }
.va-agent-status-badge.training { background: var(--accent-blue-bg); color: var(--accent-blue); }

.va-agent-detail-meta {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
  margin-bottom: 14px;
}

.va-meta-item {
  background: var(--bg-tertiary);
  padding: 8px 10px;
  border-radius: var(--radius-sm);
}

.va-meta-item .label {
  display: block;
  font-size: 0.62rem;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
  margin-bottom: 2px;
}

.va-meta-item .value {
  display: block;
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--text-primary);
}

.va-agent-metrics {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 6px;
  margin-bottom: 14px;
}

.va-metric-box {
  background: var(--bg-tertiary);
  padding: 8px;
  border-radius: var(--radius-sm);
  text-align: center;
}

.va-metric-val {
  font-size: 0.9rem;
  font-weight: 700;
  color: var(--text-primary);
}

.va-metric-label {
  font-size: 0.58rem;
  color: var(--text-muted);
  text-transform: uppercase;
}

.va-agent-scripts {
  margin-bottom: 14px;
}

.va-agent-scripts h4 {
  font-size: 0.7rem;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  margin: 0 0 8px;
}

.va-script-list {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.va-script-tag {
  padding: 4px 10px;
  border-radius: 10px;
  font-size: 0.68rem;
  font-weight: 500;
  background: var(--bg-tertiary);
  color: var(--text-secondary);
}

.va-script-tag.active { background: var(--accent-green-bg); color: var(--accent-green); }
.va-script-tag.paused { background: var(--accent-yellow-bg); color: var(--accent-yellow); }
.va-script-tag.draft { background: var(--bg-tertiary); color: var(--text-muted); }

.va-no-scripts {
  font-size: 0.72rem;
  color: var(--text-muted);
  font-style: italic;
}

.va-agent-actions {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

/* ══════════════════════════════════════════════════════════════
   SCRIPTS VIEW
   ══════════════════════════════════════════════════════════════ */
.va-scripts-layout {
  display: grid;
  grid-template-columns: 1fr 400px;
  gap: 16px;
}

.va-scripts-list {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 16px;
}

.va-scripts-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 14px;
}

.va-scripts-header h3 {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0;
}

.va-script-card {
  background: var(--bg-tertiary);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 12px;
  margin-bottom: 10px;
  transition: all var(--transition);
}

.va-script-card:hover {
  border-color: var(--border-light);
}

.va-script-card.active { border-left: 3px solid var(--accent-green); }
.va-script-card.paused { border-left: 3px solid var(--accent-yellow); }
.va-script-card.draft { border-left: 3px solid var(--text-muted); }

.va-script-card-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 8px;
}

.va-script-title {
  display: flex;
  align-items: center;
  gap: 6px;
}

.va-script-type {
  font-size: 0.9rem;
}

.va-script-title h4 {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0;
}

.va-script-status {
  padding: 3px 8px;
  border-radius: 8px;
  font-size: 0.62rem;
  font-weight: 600;
  text-transform: capitalize;
}

.va-script-status.active { background: var(--accent-green-bg); color: var(--accent-green); }
.va-script-status.paused { background: var(--accent-yellow-bg); color: var(--accent-yellow); }
.va-script-status.draft { background: var(--bg-card); color: var(--text-muted); }

.va-script-meta {
  font-size: 0.7rem;
  color: var(--text-muted);
  display: flex;
  gap: 6px;
  margin-bottom: 10px;
}

.va-script-actions {
  display: flex;
  gap: 6px;
}

/* Script Preview */
.va-script-preview {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 16px;
}

.va-preview-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  height: 300px;
  color: var(--text-muted);
  text-align: center;
}

.va-preview-icon {
  font-size: 3rem;
  margin-bottom: 12px;
  opacity: 0.5;
}

/* ══════════════════════════════════════════════════════════════
   ANALYTICS VIEW
   ══════════════════════════════════════════════════════════════ */
.va-analytics-layout {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 16px;
}

.va-analytics-section {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  padding: 18px;
}

.va-analytics-section.va-full-width {
  grid-column: 1 / -1;
}

.va-analytics-section h3 {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-primary);
  margin: 0 0 14px;
}

.va-chart-placeholder {
  height: 150px;
  display: flex;
  align-items: flex-end;
}

.va-sparkline {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  width: 100%;
  height: 120px;
}

.va-sparkline-bar-wrap {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  height: 100%;
}

.va-sparkline-bar {
  width: 100%;
  background: linear-gradient(180deg, var(--accent-purple), var(--accent-blue));
  border-radius: 4px 4px 0 0;
  transition: height 0.3s ease;
}

.va-sparkline-label {
  font-size: 0.6rem;
  color: var(--text-muted);
  margin-top: 4px;
}

.va-metrics-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 10px;
}

.va-metric-card {
  background: var(--bg-tertiary);
  border-radius: var(--radius-sm);
  padding: 14px;
  text-align: center;
}

.va-metric-card .va-metric-val {
  font-size: 1.3rem;
  font-weight: 700;
  color: var(--text-primary);
}

.va-metric-card .va-metric-label {
  font-size: 0.65rem;
  color: var(--text-muted);
  text-transform: uppercase;
  margin-top: 2px;
}

.va-metric-card .va-metric-trend {
  font-size: 0.65rem;
  margin-top: 4px;
}

.va-metric-trend.up { color: var(--accent-green); }
.va-metric-trend.down { color: var(--accent-red); }

/* Leaderboard */
.va-leaderboard-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.75rem;
}

.va-leaderboard-table th {
  text-align: left;
  color: var(--text-muted);
  font-size: 0.65rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 8px 10px;
  border-bottom: 1px solid var(--border);
  font-weight: 500;
}

.va-leaderboard-table td {
  padding: 10px;
  border-bottom: 1px solid var(--border);
  color: var(--text-secondary);
}

.va-leaderboard-table tr:hover td {
  background: var(--bg-hover);
}

.va-leaderboard-table tr:last-child td {
  border-bottom: none;
}

.va-trend-up {
  color: var(--accent-green);
  font-weight: 700;
}

.va-trend-down {
  color: var(--accent-red);
  font-weight: 700;
}

/* ══════════════════════════════════════════════════════════════
   EMPTY STATE
   ══════════════════════════════════════════════════════════════ */
.va-empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 40px 20px;
  text-align: center;
  color: var(--text-muted);
}

.va-empty-icon {
  font-size: 2.5rem;
  margin-bottom: 12px;
  opacity: 0.5;
}

/* ══════════════════════════════════════════════════════════════
   RESPONSIVE
   ══════════════════════════════════════════════════════════════ */
@media (max-width: 1200px) {
  .va-overview-layout,
  .va-scripts-layout {
    grid-template-columns: 1fr;
  }

  .va-analytics-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 768px) {
  .va-wrap {
    padding: 12px;
  }

  .va-stats {
    grid-template-columns: repeat(2, 1fr);
  }

  .va-tabs {
    flex-wrap: wrap;
  }

  .va-agents-grid {
    grid-template-columns: 1fr;
  }

  .va-agent-metrics {
    grid-template-columns: repeat(2, 1fr);
  }

  .va-metrics-grid {
    grid-template-columns: repeat(2, 1fr);
  }

  .va-recent-call-row {
    grid-template-columns: 1fr 1fr;
    gap: 6px;
  }
}